The return or exchange of an item must be made by sending an email to email@example.com, within fourteen (14) days from receipt of the purchase. In the email must be specified the order number, the reason for the request of return/exchange, the dates and times for the withdrawal, Suede will send, via email, the coupon necessary for the shipment that must be applied on the box. The return or exchange of goods is free of charge.
The refund will be made as soon as the return arrives at our warehouse, once verified the integrity of the goods. For orders paid by credit card, the refunded amount will be available to customers in about 10 days, and will still be visible on the next statement of the card. The timing may vary slightly depending on the banking circuit of the credit card used.
For orders paid with Paypal / Stripe the amount will be refunded to the original account. The refund will be issued in the same currency as the original purchase. Any difference in amount due to exchange rate fluctuation will not be refunded.
Terms and Conditions
The labels on the items being returned must not be cut, broken or tampered with. The goods must not have been washed or altered and must not show any signs of use. The soles of the footwear must be in perfect condition and show no signs of any kind of imperfection. All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and must not have been damaged and / or altered in any way, nor used as the only outer packaging.
For all aspects not specifically expressed is the European legislation for distance selling.
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